Thanks for playing in a Pastimes Event!
If you are not entirely satisfied with your event or purchase, we’re here to help.
- There are no returns on Digital Items/Tokens.
- There are no refunds available for All Access Tokens.
- If you are unable to make an event and have contacted us at firstname.lastname@example.org or through PastimesEvents.com/Contact at least 30 minutes prior to the event starting we will either move you to a different event or give a reimbursement at Pastimes sole discretion.
What is a Reimbursement?
Reimbursements come in the form of Magic Online Booster Codes, Event Entries, or other items at the sole discretion of Pastimes.
Issues We Will Not Reimburse
- Reports with insufficient descriptions to verify their accuracy or reports from accounts whose owner cannot be verified.
- Errors or system failures caused by your internet connection, your system hardware, or computer software configuration.
- Being suspended from Magic Organized Play, Magic Online, or MTG Arena.
Additional Reimbursement Terms & Conditions
- You may only receive one reimbursement per event.
- Decisions to provide (or not provide) reimbursement, as well as the nature of such reimbursement, are at the sole discretion of Pastimes.
- Pastimes reserves the right to deny repeat or invalid reimbursement requests made by those who we feel are operating with poor internet connections or hardware.
- Any attempts to defraud, manipulate, or otherwise “game” the reimbursement process, as solely determined by Pastimes, may result in disciplinary and/or criminal action such as termination of any or all your Organized Play Accounts including Magic Online, Wizards.com and investigation by local or national law-enforcement authorities.
File for a Reimbursement
- Go to www.PastimesEvents.com/contact-us.
- Please provide your Full Name & Email.
- From the drop down menu, please select the nature of your issue.
- In the Message field, please provide a detailed explanation of what happened.
- Please provide any necessary screenshots using the upload tool or links to videos in the Message field.