Return, Refund, & Reimbursement Policy for Digital Events

Thanks for playing in a Pastimes Event!

If you are not entirely satisfied with your event or purchase, we’re here to help.


Digital Items/Tokens

  • There are no returns on Digital Items/Tokens.


Digital Events/Items/Tokens

  • There are no refunds available for All Access Tokens.
  • If you are unable to make an event and have contacted us at or through at least 30 minutes prior to the event starting we will either move you to a different event or give a reimbursement at Pastimes sole discretion.


What is a Reimbursement?

Reimbursements come in the form of Magic Online Booster Codes, Event Entries, or other items at the sole discretion of Pastimes.

Issues We Will Not Reimburse

  • Reports with insufficient descriptions to verify their accuracy or reports from accounts whose owner cannot be verified.
  • Errors or system failures caused by your internet connection, your system hardware, or computer software configuration.
  • Being suspended from Magic Organized Play, Magic Online, or MTG Arena.

Additional Reimbursement Terms & Conditions

  • You may only receive one reimbursement per event.
  • Decisions to provide (or not provide) reimbursement, as well as the nature of such reimbursement, are at the sole discretion of Pastimes.
  • Pastimes reserves the right to deny repeat or invalid reimbursement requests made by those who we feel are operating with poor internet connections or hardware.
  • Any attempts to defraud, manipulate, or otherwise “game” the reimbursement process, as solely determined by Pastimes, may result in disciplinary and/or criminal action such as termination of any or all your Organized Play Accounts including Magic Online, and investigation by local or national law-enforcement authorities.

File for a Reimbursement

  1. Go to
  2. Please provide your Full Name & Email.
  3. From the drop down menu, please select the nature of your issue.
  4. In the Message field, please provide a detailed explanation of what happened.
  5. Please provide any necessary screenshots using the upload tool or links to videos in the Message field.

Contact Us

If you have any questions, feel free to contact us or email me us at